RABIA SAMAN

Information Engineer | Master's degree English Language and Literature

Rabia has a Masters degree in English Language and Literature. She has almost 2 years of work experience at Ericsson as an Information Engineer in the PCC and SGSN-MME area. Rabia's focus areas has mostly been in PCC and SGSN-MME arcitecture and virtualization but she is also the CPI TR dispatcher and operational delta responsible which makes her know a little bit of everything.

As a person, Rabia is motivated, well organized and very solution oriented. She used to run her own business importing and selling mobile phone accessories online.

SKILLS

• DITA CMS

• ELEX/ALEX

• PIwin

• Mentoring

• EriDoc

• English

• Technical Writing

• Entrepreneurship

• ClearQuest

• Git

• Academic Teaching

• New business creation & Entrepreneurship

EDUCATION

2017

Administration Course Package Administration, Administration

2008

Master's degree English Language and Literature, International Islamic University Pakistan

COURSES

2017 Administration - Diploma education

2017 Information och Kommunikation

2017 Företags ekonomi

LANGUAGES

• URDU (Native or bilingual proficiency)

• ENGLISH (Full professional proficiency)

• Punjabi (Native or bilingual proficiency)

• SWEDISH (Limited working proficiency)

EXPERIENCE

Feb 2020 - ongoing

Ericsson AB, TR Dispatching

Makes sure TRs are prioritized and handled in time.

• Investigates TRs initially

• Assigns TRs to CPI writers working in relevant area

• Sends out weekly reports of open CPI TRs

Methods and Tools used:

• ClearQuest

Jul 2019 - ongoing

Ericsson AB, Operational Delta (OD) Responsible for SGSN-MME

She is responsible for updating the Operational Delta (OD) document to track record of the 'reason for changes' of delta inputs between product releases.

Methods and Tools used:

• Git

• Excel

Apr 2019 - ongoing

Ericsson AB, Technical Writer

CPI for PCC and SGSN-MME

Technical writer in PDU PC, mainly working with PCC and SGSN-MME. The tasks within this assignment include:

• Produce, improve and deliver customer product information (CPI) documentation for different cross functional Ericsson teams in Sweden and Russia working with operations and maintenance and virtualization.

• Update FOSS (free open source software) documents for every release.

Working on this assignment gained knowledge of :

• Overview of PCC architecture

• Overview of SGSN-MME architecture

Produced CPIs for multiple features. To name a few:

• Session Resilience support

• Object Storage

• KVDB: Key Value Data Base

• Probe Event Report Broker

Methods and Tools used:

• Agile Scrum WoW

• Jira

• ClearQuest

• EriDoc

• Git

• ELEX/ALEX

• DITA CMS

• PIwin

• Confluence

• Adobe Illustrator

2013 - 2017

Dealin Enskildsfirma, Owner/Manager

Has been running an online retail store that used to sell mobile phone accessories.

Tasks performed:

• Product hunting and sourcing

• Inventory management

• Book keeping

• Writing product description

• Uploading the products to selling channels and web-store

• Back office setup and maintenance of the web store

• Back office maintenance of the selling channels like CDON, Fyndiq and Tradera

Methods and Tools used:

• Prestashop backoffice

• Sello e-commerce platform

• Excel

2010 - 2012

Taibah University, KSA, English Teacher

Has been teaching:

• English Language Listening Skills

• English Language Speaking Skills

• English Language Reading Skills

• English Language Writing Skills

• English Language Grammar Skills

Methods and Tools used:

• Powerpoint

• LMS (learning Management System)

INDUSTRY EXPERIENCE

• Telecom

COMPANY EXPERIENCE

• Dealin Enskildsfirma

• Ericsson AB

OTHER

Nationality: Swedish / Pakistani

Driver License: B

PERSONAL INFORMATION

Personal Qualities & Interests

Traveling, Hiking, Music, Reading literature, Cooking, Baking.